How can I track my order?

Once your package has left us, you will receive via email a Track and Trace code with which you can track your package.

My order is delayed, how is that possible?

We make every effort to get your order to you as quickly as possible, you can be assured of that. However, it may happen that your order has been delayed by the delivery service. Via your Track and Trace code you will be informed of the latest updates. Have 5 working days passed? Please contact our customer service, and we will start an investigation with the delivery person.

My purchase was delivered incorrectly, damaged or incomplete. What should I do?

We strive to always give our customers the most complete Brigal experience possible. We therefore find it very annoying that you have a complaint on a product delivered by us. Please send us an email (with a picture of the complaint) to our customer service via info@brigal.nl before you return a product. Do not forget to mention the order number. We will try to resolve your complaint as quickly as possible.

My fragrance sticks seem to run out faster, how is this possible?

In the first 24 hours, the sticks fill up with the wonderful perfume, which is why it may seem like it empties quickly in the first week. However, the fragrance will release itself more slowly after the sticks are saturated. In addition, pay attention to the placement of the product: avoid direct sunlight, warm places and locations with a lot of airflow. Heat and lots of wind can cause the product to release a lot faster. Sunlight can also cause discoloration.

Are your products vegan/vegan?

Yes, all our products are vegan, except the scented candles in the candle we use a small percentage of beeswax which provides a smooth surface and an even burn.